Last updated: October 10, 2026. This Refund Policy outlines the conditions under which SecondEagle provides refunds for advisory service fees.
Our Commitment
We are committed to transparent and fair refund practices. Our goal is your success, and we stand behind the quality of our advisory services.
1. Non-Refundable Upfront Fee
The initial upfront payment of $1,000 USD (or the amount specified in your contract) is non-refundable. This fee covers the initial consultation, profile evaluation, case assessment, strategy development, and case management activities that begin immediately upon engagement.
2. Cancellation Within 15 Days
If you terminate the contract within 15 days of receiving your case preparation materials, a case handling fee of $500 USD will be retained to cover the work already performed. The remaining balance of any fees paid (excluding the non-refundable upfront fee) will be refunded within 14 business days.
3. Cancellation After 15 Days
Cancellations made after 15 days from receipt of case preparation materials are subject to the following:
- The upfront fee and any case handling fees are non-refundable
- Work completed to date will be billed at our standard advisory rate
- Any remaining balance after deducting work performed will be refunded within 14 business days
4. If Your Petition is Denied
SecondEagle does not charge an additional consultancy fee for refiling a denied petition (the client remains responsible for USCIS Form I-140 filing fees). This commitment reflects our confidence in our work and our dedication to your success.
5. USCIS Government Fees
USCIS government filing fees (I-140 fee, premium processing fee, etc.) are paid directly to USCIS by the client and are never refundable by SecondEagle, as these are USCIS-collected fees. In the event USCIS issues a refund, it goes directly to the client.
6. Refund Process
To request a refund, contact us in writing at support@secondeagle.com with your name, case reference number, and reason for cancellation. We will process eligible refunds within 14 business days via the original payment method.
7. Contact
For refund inquiries: support@secondeagle.com
Phone / WhatsApp: +1 (347) 258-1086 (Whatsapp)